Policies

APPOINTMENTS

Since popular times fill up quickly, we encourage you to book your appointments a few weeks in advance to ensure you get the day and time you want. We accept American Express, Visa, Mastercard, Discover, and cash. Personal checks are not accepted. Prices of services are subject to change without notice.

We recommend that you arrive 5-10 minutes before your first appointment to fill out paperwork.

If you’re running late, please give us a call (952-767-3163) so we can make the necessary adjustments to your appointment.

CANCELLATION POLICY

Patients must provide a 24 hour notice for cancelling or rescheduling an appointment. If patient cancels or reschedules during the 24 hours period, the clinic will be required to take a credit card to hold future appointments.  If patient cancels, reschedules, or no shows again within the 24 hour period, the cancellation fee of $100 will be charged and used for the appointment.

The guaranteeing credit card will be charged a cancellation fee minimum of $100 and/or any required deposits may be forfeited for late cancellations or no shows.

If you arrive more than 15 minutes late for your appointment, you may be required to reschedule your appointment to avoid disrupting the appointments of other clients.

RETURNS

If you are not fully satisfied with a purchase from our retail area, please bring your receipt and the unused portion of the product(s) back within two weeks of purchase. We will gladly issue a Skin Artisans credit, good for product or future service. There are no cash or credit card refunds. Unfortunately, we cannot offer credit on product(s) returned after two weeks. We do not take returns on prescription products, such as Latisse®, pharmaceutical grade tretinoin, or products with hydroquinone.